Presentation (20 minutes) – maximum of two speakers per presentation TAFE Directors Australia Convention 2024

Moments that Matter (100779)

Hemant Kokularupan 1 , Susan Pettigrew 2
  1. Box Hill Institute, Box Hill, VICTORIA, Australia
  2. South West TAFE, Warnambool, Victoria, Australia

Embark on a transformative exploration with Susan Pettigrew, Executive Manager Student Experience at South West TAFE, and Hemant Kokularupan, Executive Director Student Experience at Box Hill Institute in Victoria. Drawing from their combined 50 years of experience in the education sector, this session delves into the strategic application of 'moments that matter' across the TAFE student journey.

Throughout this presentation, attendees will gain insights into the pivotal touchpoints that shape a student's educational trajectory, spanning from awareness through graduation and beyond. In their collaborative initiative in 2023, both South West TAFE and Box Hill Institute, set out to co-create impactful interventions in these critical moments, tailored to the diverse student cohorts in regional and metropolitan settings.

This session is designed for all TAFE professionals, irrespective of their roles, emphasising the collective impact each employee can have on students' lives. Attendees will be empowered with actionable strategies, including methodologies for engaging prospective students, scalable approaches for diverse cohorts during admission, and mechanisms to integrate academic and non-academic support.

Specifically, participants will explore:

  1. Exploration Phase: Engaging with prospective students, guiding conversations, and sparking curiosity in a world where education is an adventure.
  2. Admission Phase: Student friendly, tailored, and scalable approaches for the diverse TAFE student cohorts, ensuring education remains accessible to all.
  3. Orientation Phase: Integration of academic and non-academic supports to change routine interactions into transformative milestones and ensure every student has the maximum prospect of success.

This session, grounded in the Customer Experience paradigm within the TAFE environment, aims to inspire participants to explore and implement interventions in key moments that matter across the student journey. By the end of the presentation, attendees are encouraged to continue contributing to the genuine difference they make, shaping an accessible Australian TAFE landscape that nurtures student success.